Last Updated: October 2026
At Nikahle.com, we aim to provide a clear and supportive experience for individuals and families exploring marriage proposals. This Refund Policy explains how payment issues, cancellations, and refund requests are handled.
1. Eligibility for Refunds
Refund requests may be considered in situations such as:
- Duplicate Payment: If you accidentally make the same payment more than once, please contact us so we can verify the transactions.
- Incorrect Payment Amount: If you transfer an incorrect amount, contact us to discuss the appropriate resolution.
- Service Delivery Issues: If we are unable to provide the agreed service, we will review the circumstances and discuss an appropriate resolution, which may include a refund where applicable.
- Other Exceptional Circumstances: We may review other requests individually, subject to the service already provided and applicable law.
2. Non-Refundable Situations
A refund may not be available simply because:
- You change your mind after the agreed service has been provided.
- You decide not to proceed with a proposal after receiving the agreed details.
- A proposal does not lead to engagement or marriage.
- Your expectations or personal requirements change after the service has been provided.
However, each request will be considered according to the circumstances, the service delivered, and applicable law. This section does not exclude refunds or remedies that are legally required.
3. Cancellation Requests
If you wish to cancel your package, please contact us on WhatsApp as soon as possible.
We will review your request based on the payment status, whether the service has started, and whether any proposal details have already been provided.
A cancellation does not automatically guarantee a refund. Any eligible refund will be handled in accordance with this policy and applicable law.
4. How to Request a Refund
To request a refund, please contact us through our official WhatsApp support channel and provide:
- Your full name.
- The package you purchased.
- The payment date and amount.
- Your transaction reference or payment receipt.
- A brief explanation of your refund request.
Please do not share your banking password, PIN, or OTP.
We may request additional information reasonably necessary to verify the transaction and review your request.
5. Refund Review and Processing
Once we receive your request and the necessary information, we will review the circumstances and communicate our decision.
If a refund is approved, we will explain the next steps and the expected processing timeframe. The time required for the funds to appear may depend on the payment provider or bank.
We cannot promise a fixed processing period until the payment method and circumstances have been reviewed.
6. Payment Verification
Payments made through bank transfer or JazzCash must be verified before they are treated as received.
If your payment has been deducted but has not been confirmed by us, please share the transaction reference or receipt through our official WhatsApp channel so we can investigate.
Please do not make another payment until the original transaction has been checked, unless our team has clarified the situation.
7. Changes to This Refund Policy
Nikahle.com may update this Refund Policy when our services or procedures change. Any updated version will be published on this page with a revised date.
We encourage you to review this page before purchasing a package.
8. Contact Us
If you have questions about a payment, cancellation, or refund request, please contact us through the Contact Us section of our website or our official WhatsApp support channel.
Please include your package details and transaction reference where relevant so we can assist you more effectively.
Nikahle.com
Helping Families Discover Suitable Proposals